642-241는Cisco의 인증시험입니다.642-241인증시험을 패스하면Cisco인증과 한 발작 더 내디딘 것입니다. 때문에642-241시험의 인기는 날마다 더해갑니다.642-241시험에 응시하는 분들도 날마다 더 많아지고 있습니다. 하지만642-241시험의 통과 율은 아주 낮습니다.642-241인증시험준비중인 여러분은 어떤 자료를 준비하였나요?
Cisco 642-241인증시험에 응시하고 싶으시다면 좋은 학습자료와 학습 가이드가 필요합니다.Cisco 642-241시험은 it업계에서도 아주 중요한 인증입니다. 시험패스를 원하신다면 충분한 시험준비는 필수입니다.
최근 IT 업종에 종사하는 분들이 점점 늘어가는 추세하에 경쟁이 점점 치열해지고 있습니다. IT인증시험은 국제에서 인정받는 효력있는 자격증을 취득하는 과정으로서 널리 알려져 있습니다. ITExamDump의 Cisco인증 642-241덤프는IT인증시험의 한 과목인 Cisco인증 642-241시험에 대비하여 만들어진 시험전 공부자료인데 높은 시험적중율과 친근한 가격으로 많은 사랑을 받고 있습니다.
시험 번호/코드: 642-241
시험 이름: Cisco (Unified Contact Center Enterprise Design (UCCED))
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Q&A: 130 문항
업데이트: 2014-03-26
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642-241 덤프무료샘플다운로드하기: http://www.itexamdump.com/642-241.html
NO.1 Which two of the following are not parts of the Cisco Unified Communications Manager device
pool configuration? (Choose two.)
A.primary Cisco Unified Communications Manager group
B.SRST reference
C.region
D.location
E.Media Resource Group List
Correct:A D
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.2 Which of the following configurations are supported with the Cisco Unified Contact Center
Enterprise solution?
A.Cisco Agent Desktop with Communications Manager Attendant Console
B.Cisco Agent Desktop without Communications Manager Attendant Console
C.Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D.Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console
Correct:B
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.3 Which type of user access is not controlled by Microsoft Windows Active Directory in Cisco
Unified Contact Center Enterprise?
A.agent login
B.supervisor login
C.WebView user login
D.service account login
Correct:A
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.4 In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able
to make personal outbound calls from their Cisco IP phone, but they do not want to allow the
agent to use their ACD line for these calls. How would this requirement be addressed given the
following: Agent ACD Line: 1000 (DN) Allow PSTN calling search space: Allows outbound calls to
PSTN. Block PSTN calling search space: Blocks outbound calls to PSTN.
A.add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B.add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C.add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D.add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Correct:C
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.5 Which of these functions is not a function of the Cisco Unified Contact Center Enterprise
solution?
A.reporting with WebView
B.CTI desktop functionality for agent state control
C.call-routing functionality based on real-time conditions
D.instructing queue points to play specific messages to callers
E.accepting media streams and acting as a conference bridge
Correct:E
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.6 Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a
Cisco IOS-based VoiceXML Gateway?
A.Standalone Self-Service
B.Cisco Unified Customer Voice Portal Call Control
C.Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D.Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E.Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with Cisco
Unified Customer Voice Portal Queue, Collect, and Self-Service
Correct:B
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.7 Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified
Communications Manager in the Cisco Unified Contact Center Enterprise solution?
A.AXL
B.SIP
C.H.323
D.JTAPI
E.SOAP
Correct:D
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.8 Which two configuration tasks are necessary in the Cisco Unified Communications Manager for
the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A.configure agent IP phone, supervisor IP phone, and CTI route points
B.configure agent ID, supervisor ID, and system administrator password
C.configure agent, supervisor, and CTI user accounts
D.configure scripts for call routing
E.configure call routing to agents
F.configure device associations of agent phones and CTI devices with the PG user
Correct:A F
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.9 When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact
Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
A.the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
B.the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
C.the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing
script once the call is terminated in the Cisco Unified IP IVR
D.the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
E.the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
Correct:D
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
NO.10 When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP
IVR to queue the call using a translation route to VRU, what label is sent to the routing client?
A.Cisco Unified Contact Center Enterprise Busy label
B.Cisco Unified IP IVR CTI port
C.Cisco Unified Communications Manager MTP
D.Cisco Unified Communications Manager CTI route point
Correct:D
Cisco 642-241기출문제 642-241덤프 642-241최신덤프 642-241
ITexamdump의 300-209덤프의 VCE테스트프로그램과 JN0-696덤프는 한방에 시험을 패스하도록 도와드립니다. ITexamdump 에서는 최신버전의 MB7-701시험에 대비한 고품질 덤프와 1Y0-400시험 최신버전덤프를 제공해드립니다. 최고품질 000-784시험자료는 100% 간단하게 시험패스하도록 최선을 다하고 있습니다. IT인증시험패스는 이토록 간단합니다.
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