Cisco인증 642-241시험을 패스하기 위하여 잠을 설쳐가며 시험준비 공부를 하고 계신 분들은 이 글을 보는 즉시 공부방법이 틀렸구나 하는 생각이 들것입니다. ITExamDump의Cisco인증 642-241덤프는 실제시험을 대비하여 제작한 최신버전 공부자료로서 문항수도 적합하여 불필요한 공부는 하지 않으셔도 되게끔 만들어져 있습니다.가격도 착하고 시험패스율 높은ITExamDump의Cisco인증 642-241덤프를 애용해보세요. 놀라운 기적을 안겨드릴것입니다.
ITExamDump에는 전문적인 업계인사들이Cisco 642-241시험문제와 답에 대하여 연구하여, 시험준비중인 여러분들한테 유용하고 필요한 시험가이드를 제공합니다. 만약ITExamDump의 제품을 구매하려면, 우리ITExamDump에서는 아주 디테일 한 설명과 최신버전 최고품질의자료를 즉적중율이 높은 문제와 답을제공합니다.Cisco 642-241자료는 충분한 시험대비자료가 될 것입니다. 안심하시고 ITExamDump가 제공하는 상품을 사용하시고, 100%통과 율을 확신합니다.
시험 번호/코드: 642-241
시험 이름: Cisco (Unified Contact Center Enterprise Design (UCCED))
우리ITExamDump의 덤프는 여러분이Cisco 642-241인증시험응시에 도움이 되시라고 제공되는 것입니다, 우라ITExamDump에서 제공되는 학습가이드에는Cisco 642-241인증시험관연 정보기술로 여러분이 이 분야의 지식 장악에 많은 도움이 될 것이며 또한 아주 정확한Cisco 642-241시험문제와 답으로 여러분은 한번에 안전하게 시험을 패스하실 수 있습니다,Cisco 642-241인증시험을 아주 높은 점수로 패스할 것을 보장해 드립니다,
Cisco인증 642-241시험을 통과하여 자격증을 취득하여 IT 업계에서의 자신의 자리를 지키려면 많은 노력이 필요합니다. 회사일도 바쁜데 시험공부까지 스트레스가 장난아니게 싸이고 몸도 많이 상하겠죠. ITExamDump는 여러분을 위해 최신Cisco인증 642-241시험에 대비한Cisco인증 642-241덤프를 발췌하였습니다. Cisco인증 642-241덤프는Cisco인증 642-241시험의 기출문제와 예상문제가 묶어져 있어 시험적중율이 굉장히 높습니다. 쉽게 시험을 통과하려면ITExamDump의 Cisco인증 642-241덤프를 추천합니다.
642-241 덤프무료샘플다운로드하기: http://www.itexamdump.com/642-241.html
NO.1 Which of these functions is not a function of the Cisco Unified Contact Center Enterprise
solution?
A.reporting with WebView
B.CTI desktop functionality for agent state control
C.call-routing functionality based on real-time conditions
D.instructing queue points to play specific messages to callers
E.accepting media streams and acting as a conference bridge
Correct:E
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.2 Which of the following configurations are supported with the Cisco Unified Contact Center
Enterprise solution?
A.Cisco Agent Desktop with Communications Manager Attendant Console
B.Cisco Agent Desktop without Communications Manager Attendant Console
C.Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D.Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console
Correct:B
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.3 Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified
Communications Manager in the Cisco Unified Contact Center Enterprise solution?
A.AXL
B.SIP
C.H.323
D.JTAPI
E.SOAP
Correct:D
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.4 Which type of user access is not controlled by Microsoft Windows Active Directory in Cisco
Unified Contact Center Enterprise?
A.agent login
B.supervisor login
C.WebView user login
D.service account login
Correct:A
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.5 Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a
Cisco IOS-based VoiceXML Gateway?
A.Standalone Self-Service
B.Cisco Unified Customer Voice Portal Call Control
C.Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D.Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E.Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with Cisco
Unified Customer Voice Portal Queue, Collect, and Self-Service
Correct:B
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.6 In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able
to make personal outbound calls from their Cisco IP phone, but they do not want to allow the
agent to use their ACD line for these calls. How would this requirement be addressed given the
following: Agent ACD Line: 1000 (DN) Allow PSTN calling search space: Allows outbound calls to
PSTN. Block PSTN calling search space: Blocks outbound calls to PSTN.
A.add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B.add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C.add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D.add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Correct:C
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.7 When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP
IVR to queue the call using a translation route to VRU, what label is sent to the routing client?
A.Cisco Unified Contact Center Enterprise Busy label
B.Cisco Unified IP IVR CTI port
C.Cisco Unified Communications Manager MTP
D.Cisco Unified Communications Manager CTI route point
Correct:D
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.8 Which two of the following are not parts of the Cisco Unified Communications Manager device
pool configuration? (Choose two.)
A.primary Cisco Unified Communications Manager group
B.SRST reference
C.region
D.location
E.Media Resource Group List
Correct:A D
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.9 Which two configuration tasks are necessary in the Cisco Unified Communications Manager for
the Cisco Unified Contact Center Enterprise solution? (Choose two.)
A.configure agent IP phone, supervisor IP phone, and CTI route points
B.configure agent ID, supervisor ID, and system administrator password
C.configure agent, supervisor, and CTI user accounts
D.configure scripts for call routing
E.configure call routing to agents
F.configure device associations of agent phones and CTI devices with the PG user
Correct:A F
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
NO.10 When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact
Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
A.the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
B.the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
C.the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing
script once the call is terminated in the Cisco Unified IP IVR
D.the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
E.the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
Correct:D
Cisco pdf 642-241 642-241인증 642-241 642-241 642-241자격증
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